Cupcake Bead Pen

SHIPPING/DELIVERY

• Orders will be packed and shipped usually within 1-3 days. Delivery is usually within 3-7 days from being shipped, but may take 10 days or more. (If shipping has to be postponed for any reason, there will be a notice on the home page with information.)

• Orders are shipped using USPS and comes with tracking.

• I am currently only shipping within the USA at this moment due to confusions with tariffs, customs, and more.

SHIPPING COST

• The shipping cost depend on your location and will be calculated during checkout based on weight and dimensions. 

• If you live near Hudson, NY and would like to meet to pick up your purchase, it is free to do so. Choose pickup option upon checkout.

RETURNS

• ‍I have a 7 day return policy from the day of delivery.

For an easy return procedure we kindly ask you to follow the steps below:
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1. First of all, you need to contact me, by sending an email containing the following information:
– Order number
– Customer name
-- Reason for return

2. Make sure the product is in the same condition in which it was delivered to you. Place the item(s) in the original shipping box, or any other solid carton box. Close the box and tape it securely.

3. The customer IS RESPONSIBLE for paying the delivery cost when returning their purchase. The purchase must be returned within 7 days .

I suggest you get a receipt and tracking for the return from the delivery service, as it makes it easier to follow the return shipment if needed. The Customer is responsible for the transport risk and return shipping cost.

4. I strive to refund the item cost within a few days of receiving your return. I DO NOT refund the original shipping cost nor the return shipping cost.. So ONLY the item cost will be refunded. Refunds go to the original payment method.

So as soon as your return has been received back, your refund will be initiated, and you will receive a confirmation of this by e-mail.

Depending on payment method it might take 2-5 business days from when you received the return confirmation, before you get your refund.
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TRANSPORT DAMAGES

• If the product is lost or you notice that the item has been damaged during transport, report this immediately to me and if possible, take a photo of the item and/or package. I will get back to you as soon as possible.

UNCLAIMED PACKAGES
‍If an unclaimed package gets returned to me. I will send a message via email to the customer letting them now and will process a refund to the customer for the item. Original shipping charges are NOT refunded though.